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Limits and requirements

Accounts and access​

  • You must have an active account in your organization to sign in
  • Mobile app access is controlled by your organization; ask an administrator if the mobile app is enabled for you
  • Some features (including AI) are optional and may be disabled for your organization

Device and connection (mobile)​

  • iOS or Android with the current ReStore app
  • Internet is required to sign in, load lists, save answers, upload photos, and submit
  • If the app is too old, you see Update required and must update before you can continue
  • Sign-in needs Client ID, email, and password

Files (mobile)​

  • Maximum upload size is 150 MB
  • Files over 100 MB may show a large-file warning while they upload

Forms (mobile)​

  • Required visible questions must be answered before submit
  • Empty optional content may still be rejected by the server

Notifications​

  • Email and mobile push preferences are set under Account Settings (web) or Account (mobile)
  • Delivery can also depend on organization settings

Exports (web)​

  • Report CSV requests (Request Simple CSV / Request Full CSV) are prepared in the background; wait for completion or notification rather than repeating requests unnecessarily
  • Gallery Request Photo downloads are prepared in the background. Track them under Downloads in your account menu. Download links are available for 7 days after you request them