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Sign in

Sign in with your work email and password. On mobile you also enter your organisation Client ID.

Who can do this​

Anyone with an active user account for your organization. On mobile, your organization must also have enabled the mobile app for your account.

Before you begin​

  • Have the email address associated with your account
  • If this is your first login after an invitation, check your email for a temporary password or invitation message
  • Web: use the web address your organization provided for ReStore
  • Mobile: install ReStore from the App Store or Google Play, know your Client ID, and have a network connection

If the mobile app says Update required, tap Update and install the latest version before you continue.

Steps — Web​

  1. Open the ReStore web app. You should see Log in.
  2. Enter your Email and Password.
  3. Select Log in.
  4. If prompted to set a new password, enter New Password and Confirm New Password, then select Save & Login.

By selecting Log in, you agree to ReStore's Licence Agreement and Privacy Policy (links on the login page).

If you forgot your password (web)​

  1. On the login page, select Forgot your password?
  2. Enter your email and select Reset my password.
  3. Open the email message, then on Reset your password enter the Confirmation code, your new Password, and Confirm password.
  4. Select Reset password, then sign in.

Steps — Mobile​

  1. Open ReStore. If you signed in recently, the app may take you straight to your projects.
  2. On the welcome screen, tap Log in.
  3. Enter Client ID, email, and password.
  4. Tap Log in.
  5. If you are asked to set a new password, enter it twice and continue.

To reset a forgotten password, tap Forgot password? on the welcome screen and follow the email instructions.

What happens next​

  • Web: you land on My Projects (or another page your permissions allow). Menus only show areas you are allowed to open.
  • Mobile: you see the project list. Choose a project to open Tasks, Reports, and Gallery. The app can keep you signed in on this device until you log out or your session expires.

Troubleshooting​

What you seeWhat to try
* The email or password is incorrect (web)Recheck email and password, or use Forgot your password?
* No Tenant found for Email (web)Confirm you are using the email your administrator registered
* Could not reset password for the account… (web)Try again later, or use Contact Support / ask your administrator
Temporary password email (web)Open Temporary password sent, then select Log in and set a new password when prompted
Login Failed (mobile)Check Client ID, email, and password. Confirm you can sign in on the website with the same details
Unable to connect to server (mobile)Check your network and try again
Mobile access not availableYour organisation may not have mobile access enabled. Ask a coordinator or use Contact Support