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Manage your account and get support

Update how you receive notifications, set your time zone, and reach help.

Who can do this​

Any signed-in user.

Steps — Web​

  1. Open the user menu and select Account Settings (page title Account Settings).
  2. Under Notifications, set Email notifications and Mobile push notifications as needed.
  3. Set Time Zone.
  4. Select Submit.

You can also change display time zone preferences from the user menu (Time Zone options such as UTC, Tenant, Users, Locale).

The same user menu includes Downloads, where you can track gallery photo requests and retrieve finished files, plus Knowledge Hub, Contact Support, Licence Agreement, Privacy Policy, and Log Out.

A confirmation such as User Updated appears when the save succeeds.

Steps — Mobile​

Notifications and policies​

  1. Open the menu (from the project list or from inside a project).
  2. Tap Account.
  3. Under Notifications, turn Mobile push notifications and Email notifications on or off, then save if the screen asks you to.
  4. Under About, open Privacy Policy or Licence Agreement.

Time zone​

In the menu, use the time zone preference so dates and due times match how you work (device, your zone, organisation zone, or UTC).

Help​

  1. Tap Knowledge Hub to open Restore learning content in a browser.
  2. Tap Contact Support to open the feedback form (you may be asked to sign in on the web if your session expired).

Log out​

  1. Tap Log out.
  2. Confirm Log out.

What happens next​

Notification changes apply to future emails and pushes. Logging out on mobile returns you to sign-in on this device.

Troubleshooting​

  • Time zone must be provided (web) — choose a time zone before submitting.
  • Not receiving emails or push — confirm toggles here and ask your administrator if org-level delivery is restricted.
  • Your session has expired when opening support or the dashboard (mobile) — sign in again, then retry.
  • No push alerts (mobile) — enable Mobile push notifications, allow the system permission, and confirm you have network.